Technical Support Engineer

The Company

SuperAnnotate is a leading innovator in the field of artificial intelligence and large language models (LLMs). We specialize in providing cutting-edge data pipeline solutions for Machine Learning, LLM, and GenAI solutions to large enterprise clients, helping them leverage the power of AI to transform their businesses. SuperAnnotate provides core infrastructure for frontier model providers, and we’re very proud to have products that are loved by our customers, resulting in us being listed as the highest-ranked platform on G2.

Job Overview:

As a Technical Support Engineer, you will play a crucial role in ensuring our customers receive top-notch technical assistance. You'll be responsible for diagnosing and resolving software issues, providing clear and logical instructions, and collaborating with internal teams to ensure a seamless customer experience as well as help customers in successful solutions implementation.

The working hours for this role are  3 AM to 12 PM GMT+4. While it is a remote role, please note that you’ll need to be in the office from 10 AM to 12 PM during the onboarding process. 

In this role, you’ll be responsible for:

• Delivering professional technical assistance to our Customers via screen sharing, chat, and email updates
• Gathering requirements and creating a clear action plan by providing logical written instructions and technical manuals
• Researching, diagnosing, troubleshooting, and identifying solutions to resolve software issues
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams

Required skills:

• A good command of written technical English
• 1+ years of customer-facing experience.
• Python Proficiency: You should have a strong grasp of the Python programming language, including its syntax, data types, control structures, and built-in libraries
• The ability to reproduce and diagnose bugs or issues from a screenshot
• Exceptional written and verbal communication skills
• Basic understanding of machine learning concepts and applications is a plus

We are looking for a dedicated Technical Support Engineer who is passionate about helping customers and possesses the technical expertise to resolve complex software issues. If you are a problem-solver with excellent Python skills and a knack for clear communication, we encourage you to apply and join our team.

What You Will Have With Us

• A competitive compensation package including stock options
• Medical insurance for you and your family members
• Resources to invest in your professional development 
• Flexible paid time off and work-from-home policy
• Referral program 

Օnly shortlisted candidates will be contacted for the interview.

Equal Opportunity 

We are an equal-opportunity employer and value diversity at our company. At SuperAnnotate diversity means to us making an effort to reflect the many experiences and identities of the outside world, and treating each other with fairness and without bias. Every day we foster an environment where people of all backgrounds not only belong but excel to succeed as a company and grow together. We offer equal opportunity regardless of sex, sexual orientation, national origin, color, race, age, marital status, disability, gender identity, veterans and more.